top of page
CB_logo-proof-Renee.png

THE CANEBRAKE – PRIVACY POLICY

Last Updated: November 14, 2025

​

The Canebrake is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, make a reservation or inquiry, or engage with our services—including lodging, dining, spa services, events, and weddings.

​

By using our website or services, you agree to the terms of this Privacy Policy.

​

1. Information We Collect

A. Personal Information You Provide

We may collect the following information when you interact with us:

  • Name

  • Email address

  • Phone number

  • Billing information

  • Reservation details

  • Event and wedding inquiry details

  • Communication preferences

  • Any information you submit through contact forms, booking requests, surveys, or customer support (including AI-assisted support)

  • ​

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Device and browser type

  • Pages visited

  • Cookies and tracking data

  • Usage analytics

​​

2. How We Use Your Information

We use your information to provide and improve The Canebrake experience, including:

A. Operational & Transactional Purposes

  • Processing reservations

  • Confirming bookings

  • Sending service updates

  • Responding to inquiries

  • Providing customer support

  • Communicating schedule changes, closures, weather updates, or urgent service information

​​

B. Marketing & Promotional Purposes

With your consent, we may send:

  • Promotional emails

  • SMS marketing messages

  • Specials, offers, and seasonal announcements

  • Event, wedding, and dining promotions

  • Spa updates and availability

  • Newsletters

You may opt-out at any time.

​

C. AI-Driven Communication

We may use automated systems—including AI voice agents, chat assistants, or automated texting—to assist with:

  • Basic inquiries

  • Gathering contact details

  • Confirming that a team member will follow up

These systems do not replace human decision-making.

​

3. Consent to Receive Messages (Transactional & Marketing)

By providing your phone number or email, you consent to receive:

  • Transactional messages related to your reservation, appointment, event, or inquiry

  • Marketing messages such as promotions, specials, updates, and newsletters

  • Automated, AI-generated, or prerecorded calls or texts, where permitted by law

Message and data rates may apply. You may opt out at any time by replying STOP to SMS messages or unsubscribing from emails.

​

4. Sharing Your Information

We may share your information only with:

  • Secure payment processors

  • Email/SMS service providers

  • Marketing and advertising partners

  • Booking and scheduling platforms

  • Legal authorities if required

We never sell your personal information.

​

5. Data Security

We take reasonable measures to secure your information using administrative, technical, and physical safeguards. However, no method of transmission is guaranteed to be 100% secure.

​

6. Your Rights

Depending on your jurisdiction, you may request:

  • Access to your data

  • Correction of inaccurate information

  • Deletion of your data

  • Withdrawal of marketing consent

Contact us at [insert email] to make a request.

​

7. Third-Party Links

Our website may contain links to third-party sites (e.g., Cloudbeds, social media platforms). We are not responsible for their privacy practices.

 

8. Updates to This Policy

We may update this Privacy Policy at any time. The updated version will be posted on our website with a new “Last Updated” date.

 

9. Contact Us

For questions, contact:
The Canebrake
33241 E 732 Rd, Wagoner, OK 74467
Phone: (918) 400-1120
Email: info@canebrake.net

bottom of page